Customer Support Specialist – Lisboa

Salsify está com vaga(s) de emprego para Customer Support Specialist – Lisboa em Lisboa

Job:

Customer Support Specialist

Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company’s Commerce Experience Management (CommerceXM) platform serves as the system of record for products, accelerates time to market for products, facilitates cross-team and cross-organization collaboration at scale, and provides the insights needed to continuously optimize product pages across channels. The result is shopper-centric, frictionless, and memorable commerce experiences. Great commerce experiences that are delivered efficiently improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
In May 2021, Salsify acquired Alkemics, and its Supplier Experience Management platform which is used by large scale retailers in Europe to discover, list, and launch products from more than 20,000 brands.
Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

As Salsify’s Customer Support team grows, we are looking for talented, highly-technical, customer-oriented professionals to join our team.
As the first line of contact with our customers, you play a key role in ensuring their success using Salsify. You are our customer’s voice within Salsify as we strive to continually improve our product, our service, and our role as trusted advisors within the e-commerce industry.
As a Customer Support Specialist at Salsify, you will develop and maintain a deep understanding of both the Salsify platform and our customers’ specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. You will gain e-commerce industry knowledge while helping our customers win the digital shelf. We don’t expect you to know everything – we want you to ask questions and learn new things while helping us deliver on our Product Experience Management (PXM) vision.
How you’ll make an impact:

– Triage, research, and understand the causes, impact, and priority of incoming issues
– Troubleshoot, investigate, and create detailed bug reports
– Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team
– Recommend or write documentation to train our users and new team members
You’ll enjoy this role if you have:

– You have 0-2 years of customer service experience
– You have a history of high performance and are known among your peers as the go-to person for help
– You can clearly and thoughtfully explain new concepts to a wide variety of personas
– You have a thirst for knowledge and a desire to teach others – we care more about your ability to learn than pre-existing knowledge
– You are organized and detail-oriented
– You are motivated to be a self-starter and individual performer effectively contributing to overall team productivity and collaboration
– You raise opportunities for process improvements and show a willingness to be part of the solution
– Experience with common support tools like Salesforce and Jira (or similar)
– Participation in 24×7 on-call routine
Bonus points:

– You are technical with a customer-first mindset and comfortable with HTML, APIs, log files, and solving ambiguous issues
– Excel formula experience a plus – you’re comfortable transforming data and manipulating various data types
– Knowledge of the challenges brands and retailers face in the e-commerce industry today
**_What we have for you: _**
– Competitive Salary
– Equity
– Unlimited Vacation
– Medical, Dental and Vision Insurance (Multicare)
– Life Plan
– Meal Allowance
– Referral Bonuses
**#LI-REMOTE**

**Salsify’s mission is to empower brand manufacturers to win on the digital shelf.**
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal), Paris (France), and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

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